Service desk
Friendly first‑line & escalation support with SLAs, remote assistance, and on‑site when needed.
- Next‑business‑day on‑site*
- Windows & macOS
- Vendor management
Managed IT that moves your business forward
All‑in managed services, Microsoft 365 & Azure, cybersecurity and business technology consulting — delivered clearly, securely and on time.
- Fast, friendly support
- Transparent, fixed pricing
- Security‑first by design
99.9%
cloud uptime
< 1hr
avg. response
MFA enforced
Backups verified
Patches applied
Managed services
Proactive care for people, devices, apps and data — with meaningful metrics and no jargon.
Endpoint & fleet
Lifecycle management for laptops, desktops and mobiles — build, deploy, patch and retire.
- Autopilot / ADE
- Intune / MDM
- Asset & license tracking
Microsoft 365 & Azure
Identity, collaboration and cloud foundations that are secure, compliant and documented.
- Entra ID & Conditional Access
- SharePoint, Teams & OneDrive
- Azure IaaS / networking
Security operations
Layered defence with monitoring, detection and rapid response aligned to best practice.
- EDR/XDR & email security
- Backup & DR testing
- Aware training & phishing sims
Business technology consulting
Roadmaps that connect technology to outcomes — from budgets and policies to automation and data.
Fractional CIO
Strategy, governance, budgets and vendor steering — without the full‑time overhead.
- Outcome
- Clear 12–24 month roadmap
- Rhythm
- Monthly steering meetings
Modern workplace
Secure collaboration with Teams, SharePoint, and automated onboarding/offboarding.
- Outcome
- Faster handovers, fewer tickets
- Timeframe
- 2–6 weeks
Data & automation
Power BI dashboards and Power Platform automations to remove repetitive busywork.
- Outcome
- Hours back per week
- Timeframe
- 2–8 weeks
Networks & voice
Secure networks, Wi‑Fi and Teams Phone/VoIP with QoS, monitoring and reporting.
- Outcome
- Reliable connectivity
- Timeframe
- 1–4 weeks
How we work
- Discover — understand people, goals, constraints and risks.
- Design — propose pragmatic, secure patterns you can support.
- Deliver — communicate, document and train as we go.
- Operate — measure, improve and iterate with you each month.
*On‑site availability varies by region. Ask us for coverage details.
Security‑first
Zero‑trust identity, least privilege and hardening by default.
People‑centered
Change management and clear comms — not just tickets.
Documented
Shared runbooks, asset registers and diagrams you can use.
Let’s talk
Tell us what you’re trying to achieve. We’ll reply within one business day.
- Email: admin@collectiveit.com.au
- Hours: Mon–Fri, 9:00–5:00